Delivery, returns and complaints
How you receive your order and what to do if something is wrong.
Collection — in person only, at the pool where the club trains (the address is under “Contacts”). We do not ship orders by courier.
When your order is ready — we will email you when you can collect it. TODO: съдържание от клиента (how soon, and at what hours orders are handed over).
Payment — cash on collection. There are no delivery or cash-on-delivery fees.
Checking on collection — inspect the item on the spot before paying.
Returns within 14 days — goods are returned in resalable condition, with their labels, in person at the pool. There are no return costs.
Exchanging a size — email us; if the size is in stock, we will exchange it on the spot.
Complaints — if there is a defect, email us with the order number and a photo of the problem.